Top 3 Benefits Of Integrating E-Commerce With ERP Solutions

Long gone are the days of rough shipping estimates, multi-click checkout processes and unlikely product returns. The 21st century consumers expect full mobile functionality, end-to-end order tracking, fast shipping and friendly return policies. Your E-commerce site can’t afford disconnected backend solutions in this high tech, fast paced world.

Therefore, companies that integrate their web platforms with CRM and ERP systems enjoy higher conversion rates, enormous savings, streamlined administration and shorter order cycles.
Here’s how an integrated E-commerce store enables great online experiences and powerful customer-service features:

1. Cost Savings

Reduced inventory and operational costs is one of the biggest advantages of integrating an E-commerce application with your ERP system. All the sales information appears in your ERP system promptly, and based on the information gathered from these web transactions, the ERP solution also updates the inventory.
These real-time inventory details, in turn, allow for improved projection of inventory, and proper planning of future purchases and staffing needs, all resulting in better customer satisfaction and reduced inventory cost.
Moreover, the real-time updates also enable customers to view their order status and track shipment and items left in stock. Automated data inputs save on order backfires, reworks and human errors, all in all reducing operational costs.

2. Omni-channel support

If you have an online store along with a brick and mortar store, you’ll need the capability to handle inventory across multiple channels and locations. An ERP solution integrated with your E-commerce store can help you achieve that!
Your ERP system will act as a hub across all the channels you connect into. For instance, an order purchased by a customer in the store can be returned via the online website. It truly provides endless opportunities to enhance customer experience.

3. Generate financial reports to improve productivity

Generating financial reports is a breeze if your E-commerce application is integrated with a comprehensive ERP solution. Not only will the ERP software provide P/L statements, balance sheets, cash flow, trial balance, etc., it will also ensure that all documents are in compliance with International Financial Reporting Standards (IFRS) and Generally Accepted Accounting Principles (GAAP)—ensuring visibility across the organization.
You can also enjoy automated features such as onsite currency conversions, tax calculations based on multiple jurisdictions and custom catalogs of customer’s buying habits.

Manage an integrated online storefront today!

OpenPro is an advanced open source ERP system integrated with CRM, Payroll and E-commerce modules, which can deployed in the cloud or on your server.
OpenPro’s Internet E-commerce application is integrated with the financial module to dramatically transform customer experience; from the ordering process to check out and customer support, this business software offers limitless opportunities to maximize B2B trading with the best-of-breed applications.
Get in touch with them for more information. 

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